Security Operations Manager
Salary: £55,000
Location: Central London
Hours: Monday to Friday (50 hours a week)

Are you a security management professional with a talent for people management and customer care? Would you like to lead the security team at a luxury 5-STAR Central London location?

This role will see you provide operational leadership to a dedicated security team.  Prior experience of managing security teams in a 4/5-STAR Hotel, luxury residential apartment complex or commercial estates environment is essential.

Applicants should meet the following criteria:

• Experience managing the delivery of operational security in a 4/5 STAR Hotel or luxury residential apartment complex or commercial estates environment is essential.

• A positive people manager with the ability to lead and develop staff
• First class customer care skills with a passion for service excellence.
• Experience implementing security strategy and policy – SOP’s etc.
• Experience of positively engaging and influencing senior stakeholders
• SIA license holder

Key duties and responsibilities will include:

• Manage the delivery of site security ensuring a 5-star service is delivered to guests, visitors and staff.
• Conduct and monitor staff appraisals and encourage further development
• Staff training and development
• Ensure that contract SLA’s and KPI’s are met and exceeded
• Rota management
• Implementation of policies, SOP’s, AI’s, emergency preparedness etc.
• Incident management and response
• Safeguarding of various assets to include people, buildings and information
• Assist with the long-term strategic planning of the security function
• Oversee the operation of security systems
• Cross functional working with the Property and Facilities teams.
• Conducting risk assessments and threat analysis across the estate